Your personal data matters to us. Find out in detail how haya9 collects, uses, and safeguards your information.
Haya9 (https://haya9.net) is a trusted online gaming platform committed to providing players in Bangladesh with a safe and enjoyable gaming experience. This Privacy Policy explains how haya9 handles your personal information.
By using the haya9 platform, creating an account, or accessing our services, you consent to the collection and use of your information as described in this Privacy Policy. We always treat the privacy of your data with the utmost importance.
This Privacy Policy is part of our Terms and Conditions and Responsible Gaming Policyapplies in conjunction with.
The following types of information may be collected to ensure your experience on the haya9 platform:
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Identity | Account Creation & KYC Verification | Yes |
| Mobile Number | Login Verification & Support | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| IP & Device | Security & Fraud Prevention | Automatic |
| Gaming History | Responsible Gaming Monitoring | Automatic |
Haya9 may collect your information through various methods:
You provide information directly when registering, completing KYC verification, contacting support, or managing payments. We handle all such information with the utmost care.
When you use the haya9 website or app, certain information is collected automatically. This includes cookies, log files, browser data, and device identifiers, all of which are used to ensure platform security and performance.
We may use trusted third-party services to carry out KYC verification. These services help confirm your identity and play an important role in preventing fraud.
Haya9 uses the information collected for the following purposes:
Haya9 uses cookies to enhance the experience for website and app users. Cookies are small text files stored on your browser or device.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
Haya9 uses advanced technology and strict processes to keep your data secure:
Under haya9's Privacy Policy, you have the following rights:
To exercise any of these rights, please contact our support team. We typically process requests within 30 business days. Please note that due to legal obligations, some data may not be deletable before a specified retention period has lapsed.
Haya9 does not retain your data longer than necessary. The retention periods for different types of information are listed below:
| Data Type | Retention Period | Because |
|---|---|---|
| Account Information | For the duration the account is active + 5 years | Legal Obligations |
| Transaction History | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML Compliance |
| Gaming Logs | 3 Years | Responsible Gaming Monitoring |
| Support Conversations | 2 Years | Service Quality Improvement |
| Cookie Data | Upon session end or a maximum of 1 year | Platform Functionality |
Haya9 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store any data from minors.
Age is verified at registration, and additional documents may be requested in suspicious cases. haya9 remains fully committed to protecting minors.
Haya9 may update this Privacy Policy at any time. For significant changes, we will notify you via email or a platform notification.
Continued use of haya9 after any changes are made will be considered your acceptance of the updated policy. We encourage you to visit this page regularly. The date of each update will be noted at the top of the page.
For any questions or requests regarding our Privacy Policy, please contact us:
We will respond to your complaints or data requests within a maximum of 30 business days. For urgent security matters, we will provide an initial response within 24 hours.
Your data and funds are in the safest hands at haya9
All your data transfers are protected with 256-bit SSL encryption. Hackers and third parties have no way of accessing your information.
Every account is verified to protect against fraud and misuse.
Haya9 never sells your personal data to third parties. Your privacy is not part of our business model.
OTP verification at every login and transaction ensures that only you can access your account.
Our security team monitors for suspicious activity around the clock and takes immediate action when needed.
You can find out how your data is being used at any time. We keep nothing hidden — everything is clearly laid out in this policy.
We are always committed to protecting your privacy. Register with haya9 today and experience Bangladesh's most secure gaming platform.