Haya9's Terms and Conditions

01 Introduction & Acceptance

Haya9 (https://haya9.net) an online gaming platform in Bangladesh. These Terms and Conditions ("Terms") form a binding agreement between you and haya9.

By accessing the haya9 platform, creating an account, or using any of our services, you automatically agree to comply with these Terms and Conditions. If you do not agree with these Terms, please refrain from using the platform.

These Terms are subject to haya9's Privacy Policy and Responsible Gaming Policymust be read together with.

02 Eligibility & Age Requirements

To use the haya9 platform, you must meet the following requirements:

• You must be at least 18 years must be.
• You must be legally eligible to participate in online gaming.
• You must hold a valid bank account or mobile banking account in your own name.
• You are using this platform of your own free will and sound mind.
• You must not have been previously and permanently banned from haya9.

03 Account Register

To create an account on haya9, you must provide accurate and complete information. Each person may only hold one account. If multiple accounts are found under the same individual, all accounts will be closed and any funds held may be forfeited.

Account Security

You are responsible for keeping your password and login credentials strictly confidential. Sharing account access with anyone else is prohibited. If you notice any unauthorized access to your account, contact our support team immediately.

Identity Verification (KYC)

Haya9 may request identity verification documents at any time. These typically include a National ID (NID), passport or driving licence, and proof of address. haya9 reserves the right to withhold withdrawals until KYC is completed.

• The name provided at registration must match the name on your payment method.
• To change your mobile number, please contact support.
• Transferring or selling your account to a third party is strictly prohibited.

04 Deposits & Payments

Deposits on haya9 can be made easily via bKash, Nagad, and Rocket. Minimum deposit amounts and maximum limits by payment method are shown in the table below:

Deposits are non-refundable; however, winnings may be withdrawn in accordance with the withdrawal policy. haya9 does not charge any deposit fees, though your mobile banking provider may apply their own charges.

05 Withdrawal Policy

The following conditions apply to withdrawals from haya9:

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• Standard withdrawals are processed within 2–4 hours; VIP members receive faster service.
• Winnings from bonuses are subject to wagering requirements before withdrawal.

Haya9 reserves the right to temporarily hold withdrawals in cases of suspicious transactions. Additional verification documents may be requested if necessary. For more details, Withdrawal Page here.

06 Bonuses & Promotions

Haya9's bonus and promotion offers are designed to give players added value. Each bonus comes with its own terms that must be followed.

Welcome Bonus

New members can receive up to 100% bonus on their first deposit. A minimum wagering requirement must be met to use this bonus.

General Bonus Terms

• Each bonus offer must be used within its specified validity period.
• Bonus funds cannot be withdrawn directly; wagering requirements must be met first.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• Bonuses are available to eligible players only; multiple accounts cannot receive the same bonus.
• Haya9 reserves the right to modify or cancel any bonus offer at any time.

For full promotion details, visit our Promotions Page here.

07 Gaming Rules

All games on haya9 are governed by specific rules. In the event of a technical issue affecting any game, haya9's decision shall be final.

• Game outcomes are determined by a Random Number Generator (RNG).
• If a game is interrupted due to a lost internet connection, the system will resume from the last saved state.
• Any winnings obtained by exploiting software errors or bugs will not be considered valid.
• In Live Casino games, the dealer's decision and the result shown in the live stream are final.

08 Responsible Gaming

Haya9 is committed to responsible gaming. We want you to enjoy gaming as entertainment, not let it become a source of addiction or financial difficulty.

• You can set deposit limits, session limits, or self-exclusion on your account at any time.
• If you notice an issue, contact support immediately.
• If you notice signs of addiction, please seek professional help.

For more information, visit our Responsible Gaming Page here.

09 Prohibited Activities

The following activities are strictly prohibited on the haya9 platform:

• Creating or operating multiple accounts.
• Bonus abuse or obtaining bonuses through fraudulent means.
• Using automated software or bots to play games.
• Colluding with other players to manipulate game outcomes.
• Using the platform for money laundering or any illegal financial activity.
• Exploiting system vulnerabilities or bugs for personal gain.
• Creating an account using a false identity or another person's information.

10 Privacy & Data Protection

Protecting your personal data is a top priority for us. haya9 uses SSL encryption to keep all your information secure. Your data will never be sold to third parties.

For more details, visit our Privacy Policy read.

11 Account Closure & Suspension

You may request to close your account at any time. Contact our support team and your account will be closed within 24 hours.

Haya9 may close or suspend an account for the following reasons:

• If the Terms & Conditions are violated.
• If evidence of fraudulent activity is found.
• Extended inactivity (12 months or more).
• Failure to complete KYC verification.

12 Changes to Terms & Legal Matters

Haya9 may update these Terms and Conditions at any time. For significant changes, users will be notified by email or via an on-platform notice. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

Any disputes arising from these Terms will be resolved through mutual agreement wherever possible. If you have any questions or complaints, please contact our support team.